Customer Service

Shipping & Delivery
Most items are in stock and will be shipped with 1 business day of placing the order.  If the order is placed prior to 12:00PM PST, we will attempt to ship the order the same day it is received.  Normal working days are Monday through Friday, 7:00AM to 3:30PM PST.  For items that are not in stock, we will confirm the shipping date and send you a second Order Confirmation.  If the acknowledged delivery date is not acceptable, if possible, we'll resechdule the order to meet your requirement or you may cancel.
Please do not hesistate to call us if delivery is urgent.
Tel 800-283-1249
Contact Michael Crader  
Privacy & Security
We do not store or retain your credit card information.  We do not have access to any credit card information you have entered to make a purchase.
Any contact information you provide is only for the purpose of contacting you regarding your order.  We do not share, sell or otherwise distribute any contact information you provide.
Returns & Replacements
Please refer to our 
Ordering
Most items featured on our website may be ordered directly through the online store.  For any item that is displayed with a price of $0.00, please use the "Call for Quote" tab to email your inquiry, or call 800-283-1249 for a current quote.  Additionally, we manufacture and inventory many items not currently featured on the website.  If you are unable to find what you are looking for in our online store, please call 800-283-1249 or Email customer service.
Payment, Pricing & Promotions
We accept Visa, Mastercard and American Express.  Customers who have completed and returned an approved Credit Application may place orders with Net 30 day terms.
Viewing Orders
Please see "Orders and Returns" in Account section below.
Updating Account Information
Please see "My Account" in Account section below.
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